For enterprises that sell their products through complex channels, what happens after a product is sold is just as important as the sale itself. Winning-and keeping-partner mindshare and loyalty requires a level of service and attention that extends far beyond the receipt and shipment of an order. Manufacturers that engage in after-market services face tremendous challenges managing the various pieces of the process. Automating partner training, warranty registration, and product returns, and being able to respond quickly to warranty claims and requests for repair or replacement products is one way for companies to improve their after-market service, reduce costs, and increase partner and customer satisfaction at the same time.
The After-Sales Service Management capabilities of Click Commerce help you and your channel partners excel in providing customers with prompt and reliable warranty information, product service, repair, and training. By making the process more efficient and your partners more self-sufficient, you simplify and accelerate the service process for customers, ensuring greater customer satisfaction and stimulating repeat business.
After-Sales Service Capabilities Include:
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Warranty
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Returns
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Service Scheduling
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Training
