Contract and Service Management

Buying and managing third-party services—contingent labor, consulting, IT contractors, marketing and print services, operations, and facilities – is a growing headache for procurement and for key departments like IT, HR and finance. At many companies, contractors, consultants and temps account for as much as 70% of their entire workforce and 86% of their indirect purchasing spend. Left unmanaged, this situation can lead to higher costs, non-compliance with key corporate and labor laws, and a lack of process control.

The Click Commerce Contract and Service Management solution, recently acquired from Elance, Inc., is the most widely-used solution for contract and service management, eliminating the headache and delivering tangible value for leading enterprises. Today, more than 200,000 employees at American Express, BP, FedEx, GE, Motorola and other leading companies use the Click Commerce Contract and Service Management solution to find, evaluate, purchase, manage and pay for services and contingent labor, delivering several primary benefits:

• Compliance with key policies, laws and controls for corporate reporting, including Sarbanes-Oxley, and labor and staffing, including the Revenue Act of 1978, used by the IRS to monitor contingent labor employment
• Performance improvement, driving increased responsiveness, focus and quality from your services providers
• Up to 20% savings, through a combination of error elimination, application of master services rates, volume discount capture, maverick spend reduction, and strategic sourcing from key suppliers